Are you guys ready for a thrilling read? Look out New York Times Bestseller List!
Just kidding, this stuff is pretty dry. Necessary, but not a page turner…
Terms of Use
Oil + Stone Co (herein O+S) appreciates your business! Please be advised of the following terms and conditions:
Product Disclaimer:
It is the Customers sole responsibility to ensure that the products ordered are suited for their intended use and are compatible with the content that is to be put in the purchased products.
Return Policy:
Customer shall conduct a prompt inspection of merchandise to determine order accuracy, count and condition. Returns or exchanges will be accepted only if the item received doesn’t match the description on the product page or is somehow damaged. If for some unforeseen reason your package arrives damaged or unusable please contact us immediately and send us a picture of the damage. We’ll do our best to make it right.
Back Order Policy:
There may be times when a product becomes temporarily unavailable for immediate shipping. In the event you have ordered a product that is temporarily out of stock, you will generally be contacted within 24 hours (excluding weekends) to discuss how you would prefer your order be handled with respect to the back ordered item(s). If we are unable to contact you within 48 hours, your entire order will be placed on back order until the back ordered item(s) become available.
Discontinued Items Policy:
There may be times when a product becomes permanently unavailable. In the event you have ordered a product that is no longer available, you will generally be contacted within 24 hours (excluding weekends) to discuss how you would prefer your order be handled with respect to the discontinued item (such as replacement item). If we do not receive a response from you within 48 hours, the discontinued item(s) will be refunded to you and the rest of your order (if any) will be shipped to you.
Privacy Policy:
The information O+S collects from the Customer (name, address, phone number, email address and credit card information) is used solely for the purposes of processing and shipping Customer orders. Email addresses are used to communicate with Customers regarding their order and to relay information on future sales they may be interested in. We do not provide any information to outside parties except shipping information to the appropriate shipping company.
Coupons and Special Offers:
Limit of one coupon per order. Certain items may not be eligible for discount. O+S reserves the right to withdraw any coupon, promotion, bonus or special offer at any time without notice.